Our Policies
Billing
Sovegna is a fee-for-service practice. Payment for services is expected at check-in for the scheduled appointment time, whether the service is conducted in-person or via tele-health.
A superbill will be provided at the end of the rendered service, which can be submitted by the client for potential "out of network" reimbursement. The superbill contains pertinent procedural and diagnostic information that may be eligible for full or partial reimbursement.
A valid and active credit card number will be kept on file for convenience or automated payment, with your written consent. Such credit card information will be stored electronically and securely on a merchant platform that is HIPAA-compliant and within federal regulations. Only the last four digits of the credit card will be visible to Sovegna. We will accept cash, check*, or HSA, at time of service, instead of billing the credit card on-file.
*a returned check fee of $25 will be added to the invoice AND compounded monthly interest charges for any unsettled invoice.
Other Fees
Requests for records or forms and letters that require written completion (e.g. FMLA, disability, clinical summaries, letters, etc.) may be subject to a fee for completed document to be released. These fees are typically not eligible for superbill reimbursement.
Privacy
Discreet care for professionals is central to the philosophy at Sovegna. Treatment records remain protected information, barring a court-ordered subpoena. For clients who may be referred by a professional organization for an assessment and/or treatment, Sovegna will provide a summary of participation and/or progress memo to the designated entity with written consent by the client.
Communications with external providers, pharmacies, laboratories, etc., are HIPAA-compliant.
Sovegna does not keep specific information about those who visit this website for diagnostic or statistical analyses. We do not sell nor share your information with any entity other than those whom you have specified in signed releases or your insurance company.
A copy of HIPAA policy is accessible to all registered clients through the IntakeQ portal and can also be accessed here. A signed and dated Release of Information is required for Sovegna to release any health-related document.
Cancellations
We recognize that life can sometimes demand that we change or cancel an appointment. We do request a 24-hour advance notice for rescheduling or canceling an appointment. Less advance notice may be subject to the full fee for the appointment. We are always happy to assist you with finding a different appointment time.
Electronic Health Record
The electronic platforms that Sovegna uses are HIPAA-secure and include electronic medical records, billing software, e-prescribing, e-labs, and e-faxes. We encourage communication through the Patient Fusion portal for all registered clients.